NHTSA Complaint #11690190 — 2025 TOYOTA 4RUNNER

Vehicle purchased new on 8/10/2025. Within days, developed severe vibration at highway speeds (70+ mph) and rattling driver-side window. Vehicle was at dealership (AutoNation Toyota Winter Park) from 8/20–8/31/2025; during this time, odometer readings increased significantly without explanation and no mileage log was provided. Vehicle was returned unrepaired, with “take-off” tires installed without disclosure. Issues persisted and vehicle was later taken to a second dealership (Seminole Toyota) from 9/2–9/13/2025. Dealer staff confirmed vibration linked to tire condition, but contradictory invoices and lack of transparency left safety issues unresolved. Concerns: Vehicle stability and vibration at highway speeds. Window rattle impacting safety on uneven roads. Odometer irregularities during dealer custody (mileage logged inconsistent with actual travel). Dealer substitution of tires without proper disclosure. Reason: Unknown – possible tires, suspension, or related system. Manufacturer and dealerships have not resolved after multiple service attempts. Claim filed with NCDS and Toyota, scheduled for Arbitration Hearing on 10/3/2025 at AutoNation Winter Park, FL.