NHTSA Complaint #11711250 — 2025 TOYOTA 4RUNNER

The contact was a police officer calling on behalf of the owner of a 2025 Toyota 4Runner. The contact stated that while the owner was attempting to park the vehicle in a parking spot, the vehicle began to independently accelerate up a hill. The owner then placed the vehicle into reverse(R) as the vehicle continued to accelerate while in reverse. The contact stated that the owner had their foot firmly pressed on the brake pedal as the vehicle continued to accelerate. The owner then struck two parked vehicles and another moving vehicle that was entering the parking lot. The vehicle continued to accelerate in reverse(R), crossed a side street, and entered a grassy area before the vehicle abruptly shut off. The contact was unaware if any warning lights had appeared on the instrument panel during the failure. The air bags did not deploy at any time during the failure. The officer stated that no injuries were reported and no medical attention was given. A police report was filed. The vehicle was towed from the scene to an unknown location. The contact was unaware whether the matter was reported to the dealer or the manufacturer. The whereabouts of the vehicle were unknown. The failure mileage was unknown.