NHTSA Complaint #11690124 — 2019 ACURA TLX

I am writing to formally request assistance with a premature engine failure on my 2019 Acura TLX A-Spec 3.5L (VIN: [XXX] , Mileage: 95k I have consistently followed Acura’s recommended maintenance schedule, as documented by my service history. My vehicle was also serviced under [insert recall number if you have it] at [insert dealer name], as required by Acura, and I have attached records confirming that the recall work was performed. Despite this compliance with all required maintenance and recall service, my vehicle has experienced a serious engine malfunction. This failure appears to be related to the same type of connecting rod bearing or crankshaft issue currently under investigation by the National Highway Traffic Safety Administration (NHTSA Preliminary Evaluation PE25008), which covers the 2018–2020 Acura TLX with the 3.5L V6 engine. Given that: •I have properly maintained the vehicle as recommended. •The recall repair was performed, yet the engine failure still occurred. •NHTSA is investigating this exact issue as a potential defect affecting safety and reliability. I am respectfully requesting goodwill coverage for the full cost of the necessary engine repair or replacement. If Acura is unable to offer immediate coverage, I request that this case remain open and that I be considered for reimbursement should a recall or service campaign be issued as a result of the ongoing NHTSA investigation. I chose Acura for its reputation for reliability, and I trust that Acura will stand by its customers when a serious issue like this occurs. I look forward to your timely response so we can resolve this matter promptly. Thank you for your attention and assistance. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)