NHTSA Complaint #11689898 — 2021 LINCOLN NAUTILUS

The contact owns a 2021 Lincoln Nautilus. The contact stated that while shifted to reverse(R) and depressing the accelerator pedal, the vehicle hesitated and then suddenly jerked backwards. The contact stated that the vehicle almost jumped into gear. The contact stated that later while driving and attempting to accelerate, the accelerator pedal was depressed and the vehicle hesitated and then jolted forward. The vehicle accelerated to approximately 60 MPH. The contact depressed the brake pedal, and the vehicle was jerking while attempting to slow down. The contact was able to stop the vehicle at a traffic light. The contact stated that the "WRENCH" symbol was displayed on the instrument cluster. The contact drove the vehicle back to the residence and then the vehicle was towed to an independent mechanic to be diagnosed. The mechanic had not diagnosed the vehicle but advised the contact that it was possibly a transmission failure and referred the contact to the dealer for assistance. The vehicle was towed to the local dealer. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and advised the contact that there were no recalls associated with the VIN for the transmission. The failure mileage was approximately 101,000.