NHTSA Complaint #11689801 — 2019 HONDA ACCORD

My vehicle’s fuel delivery system failed after a recall repair. The in-tank fuel pump was replaced under recall by the dealer, even though I had no drivability complaints, no warning lights, and a full inspection that day confirmed no issues with my vehicle. Immediately after the recall pump replacement, the vehicle developed drivability problems including sputtering, hesitation, and failure to start.On one occasion, the underside of the car overheated and exhaust fumes, including carbon monoxide, entered the cabin. The interior filled with heat and fumes, I became lightheaded, dizzy, and shaky, and nearly lost consciousness while driving. My dog, who was with me, vomited and panted heavily from the exposure. I had to pull over and exit the vehicle immediately. This incident occurred only after the recall pump was replaced and points to faulty installation or malfunction of the recall component, which disrupted the fuel system and caused improper combustion and exhaust handling. On another occasion, the vehicle stalled in the middle of an intersection, leaving me at serious risk of being hit by cross traffic. The car now shows a high-pressure fuel pump fault. Although the in-tank pump and the high-pressure pump are in different locations, they are part of the same system: the in-tank pump supplies steady fuel volume and pressure directly to the high-pressure pump. If the in-tank pump is defective, mis-installed, or inconsistent, it causes the high-pressure pump to fail. This made my vehicle unsafe to operate, placing me, my passengers, and other drivers at risk. The problem has been confirmed by the dealership, which documented a high-pressure fuel pump fault, and reviewed by Honda Corporate. Components and service records are available for inspection. There were no warning lamps, messages, or drivability issues prior to the recall service, all symptoms appeared immediately afterward.