NHTSA Complaint #11689702 — 2018 CHRYSLER PACIFICA

My 2018 Chrysler Pacifica has ongoing electrical problems that match the same symptoms described in existing recalls, but my VIN is not included in those campaigns. The issues began around 08/30/22. The vehicle has experienced stalling, electrical shutdown, dashboard warning lights, loss of power steering issues, failure of the start-stop system, dead batteries, loud creaking, popping, squeaking noises from the front suspension, especially when turning, backing up, steering lock, or going over bumps. These events began in 2021 and continue despite numerous repairs at mechanics and dealerships. Despite repairs and inspections, the problems continue. I have reviewed NHTSA recalls and found recall numbers 18V524000, 20V334000, 19V143000 as well as battery ground recall for 2017–2019 models, and my vehicle’s problems are identical to those safety issues. The dealer confirmed that my VIN is not covered, so I have been responsible for repair costs. These defects create a serious safety hazard, especially when the vehicle stalls or loses power while driving. It places my family and other drivers at risk of a crash. We have been stranded on highways and in the center of busy intersections due to loss of power. I strongly request that NHTSA investigate whether the existing recalls should be expanded to include additional VIN ranges, since many 2018 Pacifica owners (myself included) are experiencing the same electrical failures. I have had the vehicle inspected/repaired on: 4/15/21, 9/15/22, 10/2/23, 11/22/23, 8/10/24, 7/21/25, 8/7/25, 9/23/25 for battery ground, electrical module replacement, wiring repair, and strut repairs. The issues persist despite these attempts.