NHTSA Complaint #11689653 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11689653
Vehicle	2023 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	September 24, 2025
Date Filed	September 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

I received the NHTSA Recall No. 25V-280 and had the vehicle updated to Software 3.6.4 in July 2025. Following this update I still have issues with the rear camera while the vehicle is in reverse. This includes 1) the camera not available with the system showing this error, 2) the camera not available with the screen continuing to show content not related to the camera, and 3) when the camera is available there are refresh issues that cause interrupted visibility concerns.

Related Complaints for the 2023 POLESTAR POLESTAR 2

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Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

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#11717270 — ELECTRICAL SYSTEM — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

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