NHTSA Complaint #11698981 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11698981
Vehicle 2023 POLESTAR POLESTAR 2
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11715971 Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
#11703091 Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as...
#11703101 Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage
#11702172 An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does n...
#11693369 The back up camera repeatedly fails, and does not work, when I put my car into reverse.

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717689 VISIBILITY/WIPER When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717270 ELECTRICAL SYSTEM Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 POWER TRAIN Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 VEHICLE SPEED CONTROL Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
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