NHTSA Complaint #11698981 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11698981
Vehicle	2023 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	November 2, 2025
Date Filed	November 12, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

-The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Passengers and pedestrians are at risk of collision due to restricted view around vehicle. -I have not reported the problem to the dealer or manufacturer because they are well aware that this problem exists, although they claim it was remedied by software updates. -I have not had my vehicle inspected by anyone to date, but will do so if the problem is not effectively addressed soon. -There is a warning message at the time the vehicle is placed in reverse that the rearview camera is temporarily unavailable. -The problem, and the error messages, have been recurring for months. -In addition, as a result of the software changes, the vehicle radio and Google maps fail intermittently.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11715971 — February 5, 2026 — Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13

#11703091 — December 4, 2025 — Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as...

#11703101 — December 4, 2025 — Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage

#11702172 — December 1, 2025 — An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does n...

#11693369 — October 14, 2025 — The back up camera repeatedly fails, and does not work, when I put my car into reverse.

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717689 — VISIBILITY/WIPER — February 12, 2026 — When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...

#11717270 — ELECTRICAL SYSTEM — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

#11717270 — POWER TRAIN — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...

#11717270 — VEHICLE SPEED CONTROL — February 11, 2026 — Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...