NHTSA Complaint #11703091 — 2023 POLESTAR POLESTAR 2

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11703091
Vehicle 2023 POLESTAR POLESTAR 2
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem. I have not taken this in for servicing for this problem. But this issue is reproducible every time getting into the car and putting it into reverse, on the center display where the cameras would display, an error message appears, again, exactly as occurred prior to the recall. In summary, despite recall, rear view cameras/backup cameras do not properly work when putting the car into reverse to reverse.

Related Complaints for the 2023 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11715971 Rear backup camera continues to not function reliably, even after updating to the latest firmware 4.2.13
#11703101 Car rear camera constantly freezes, doesn’t appear or just stops during vehicle usage
#11702172 An ongoing issue with Polestar 2 vehicles has been its unreliable rear camera. When reversing, the rear camera does n...
#11698981 -The rearview camera fails intermittently when gearshift is placed in reverse and when the car drives in reverse. -Pa...
#11693369 The back up camera repeatedly fails, and does not work, when I put my car into reverse.

Recent Complaints for the 2023 POLESTAR POLESTAR 2

#11717689 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717689 VISIBILITY/WIPER When put into reverse, display just shows Camera is temporarily unavailable. This is after the OTA update 4.2.13 tha...
#11717270 ELECTRICAL SYSTEM Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 POWER TRAIN Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
#11717270 VEHICLE SPEED CONTROL Constant camera issues. The rear camera only works half the time and when it does go it, it'll just cut off while dri...
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