NHTSA Complaint #11689225 — 2021 HONDA PILOT

Vehicle: 2021 Honda Pilot VIN: [XXX] Complaint: My 2021 Honda Pilot continues to have the same issues described in NHTSA Recall 23V-431 (backup camera / infotainment coaxial cable defect). The recall was marked “completed” about two years ago, but the safety problem persists. Symptoms include: •Infotainment screen going black •“Network communication lost” error messages •Backup camera flickering or failing to display Because the backup camera is federally required under FMVSS 111, my vehicle is not compliant with safety standards. The dealership told me that since the recall was already performed, I would now have to pay out of pocket for further repairs. This means the original recall remedy either failed or was not effective. I am filing this complaint because Honda and its dealership are refusing to correct an unresolved safety defect, leaving my vehicle unsafe to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)