NHTSA Complaint #11710406 — 2021 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11710406
Vehicle 2021 HONDA PILOT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

The auto-idle feature on this vehicle stalls out the engine on a regular basis, causing risk of accident from surrounding traffic. When breaks applied for red light, stop sign, traffic, etc., the auto-idle feature first engages and powers down the engine, however upon releasing the breaks, the engine stalls out, shifts into neutral, and the battery light comes on. I then have to get it into park and try to restart the vehicle. Sometimes it starts right away, other times it can take a few tries. Meanwhile, cars behind me are honking because I can't get my vehicle to move forward with traffic. Several times I have almost been rear-ended because the car behind me is expecting me to move forward when they see my brake lights turn off. I've talked to my dealer who informed me they completed a auto-idle recall software update in 2023 (recall #23-008) but the problem continues to happen. They have scheduled me to bring in the vehicle to look at the starter for potential replacement, I am hopeful it will not cost me a lot of money. THERE SHOULD BE A RECALL TO FIX THIS ISSUE! This is known issue on many Honda vehicles (there is a class-action lawsuit). It is also ridiculous that ther is no way to permanently disable the auto-idle feature. Thank you!

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