NHTSA Complaint #11688903 — 2020 JEEP GLADIATOR

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument cluster was blank. The contact had taken the vehicle to a local dealer and was informed that there was a recall for the failure for similar vehicles and scheduled an appointment. The contact stated that failure was intermittent but had become a constant failure. The contact had taken the vehicle to the same local dealer, where it was diagnosed and determined that the instrument cluster had a short circuit and needed to be replaced. The contact requested information of NHTSA Campaign Number: 24V652000 (Electrical System); and was informed by the dealer that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 68,000.