NHTSA Complaint #11688320 — 2018 FORD ESCAPE

Known issue with coolant system. Car is overheating and caused a problem with my engine block. It is a known issue with these vehicles. Ford did a customer satisfaction program (21N12) to fix it for free but only up to 7 years or so many miles. The problem is that I wasn't made aware that this could ever possibly be an issue so how was I supposed to get it fixed with no knowledge of the problem. Now I'm having to pay out of pocket to get it fixed because of Ford's poor design and lack of care for their shoddy product. Fixing this issue will cost thousands, not to mention having to miss work because my car overheated. Which could possibly end up getting me fired. Ford needs to be held accountable for selling poorly made product and not even helping when it falters. My family and I have purchased Ford vehicles for decades but this will probably be the last of that tradition if they can't even be responsible for their own mistakes.