NHTSA Complaint #11688045 — 2020 KIA SOUL ENGINE

Complaint Details

ODI Number	11688045
Vehicle	2020 KIA SOUL
Component	ENGINE
Date of Incident	July 24, 2025
Date Filed	September 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Car was purchased used in November 2024. Driven minimally through 2025. July of 2025 engine began stalling at low idle or when pulling into a stop and repeatedly stalling out. Took car to mechanic and replaced crankshaft position sensor, spark plugs, and fuel pump - cost $1,218. Stalling still occurred. Took it to Kia Dealership and they stated, “Cylinder 1 scoring damage, and needed new engine”. This was/is a known problem with various Kia models: “Engine stalling symptom from defect manufacturing of oil rings in cylinder that causes scoring and engine damage.” We bought this car for $12,000 in good faith and it didn’t even last a year!!

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