NHTSA Complaint #11687875 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated that while driving at various speeds, the vehicle made an abnormal metallic sound. The vehicle was taken to a local independent mechanic, where the brake pads were replaced; however, the failure persisted. The vehicle was taken back to the mechanic, where it was determined that the rear axle hub bolt had fractured. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V896000 (Power Train); however, the dealer informed the contact that the recall part was on backorder and would be available in October. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was filed; however, no assistance was provided. The failure mileage was approximately 82,500.