NHTSA Complaint #11686883 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while stopped at a traffic light, the light changed, and the accelerator pedal was depressed; however, the vehicle hesitated and then jolted into gear. The contact stated that the failure was a recurring failure. The contact stated that the engine symbol was displayed, and the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the RPM gauge was RED-lined. The contact stated that the vehicle failed to accelerate above 10 MPH. There was no warning light illuminated. The contact stated that at first, he was stopping the vehicle and turning off and restarting the vehicle to reset the transmission. The contact stated that turning off and restarting the vehicle no longer resets the transmission. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be rebuilt. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 92,619.