NHTSA Complaint #11686831 — 2024 CHEVROLET SILVERADO 2500

The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed, the trailer hitch detached. The contact stated that the failure occurred while a trailer was hitched to the vehicle. The contact stated that the failure caused damage to the trailer and a hole in the bed of the vehicle. In addition, the contact performed an inspection of the vehicle and noticed that the trailer hitch was not properly welded. The vehicle was taken to an independent mechanic, where it was confirmed that the metal hitch was not penetrated. The vehicle was taken to the dealer, where the vehicle was diagnosed. The contact was informed that the results could not be disclosed to the contact. The contact stated that because of the failure and not knowing the safety of the vehicle, the vehicle had not been driven since. The manufacturer was made aware of the failure, and a case was filed. The manufacturer requested a third-party investigation. The contact was requested to take the vehicle to the dealer. The manufacturer requested that the vehicle be taken to the dealer so that the third-party investigation could be performed. The vehicle was picked up by the dealer. The contact was informed that the investigation was completed; however, the results were not shared with the contact. The failure mileage was 29,300.