NHTSA Complaint #11686631 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11686631
Vehicle 2016 JEEP CHEROKEE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My 2016 Jeep Cherokee Latitude is 9years old with 89,800 miles of regular driving & being fully maintained. The Service 4-wheel light came on & I brought it to my mechanic immediately the next day. I was advised after performing tests, it was the PTU in my car. I was advised there is a recall & to take it to the dealer. I did that immediately, while being terrified to drive it as I was advised it could be very dangerous. I or someone could have been badly injured or worse if this part gave way while driving. Something this dangerous should be mentioned immediately to ALL vehicle owners. The dealer confirmed it is the PTU & that it had to be replaced. I was advised my vin was not under the very large recall & well know issue on this part. After a lot of research, Stellantis is well aware of the issue & there is a recall for 2017- 2019 models. Also, they don't have plan in place or a way of correcting this part & distributing it quickly. I had a recall in 2020 for a software update on this and it was taken care of immediately. For some reason the failure of my PTU is not under this recall & I have to pay out of pocket. It has been 3 weeks & still no part due to the huge issue with this part and Stellantis not working hard enough to rectify this known issue or have replacements available. Stellantis needs to extend the recall to all 2016 Cherokee's especially since this is a major issue on this make and model. This is so unacceptable. I am without a vehicle and cannot even use it until the part comes in since it is extremely unsafe to drive (told by my mechanic and the dealer). The consumer should not be penalized due to the incompetence of these auto makers. We are supposed to be safe in our vehicles especially when they are maintained as well as mine is. We spend our hard-earned money and should not have to pay for all these defects due to the poor quality the auto makers are rolling out. Not to mention the resale has dropped significantly!

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