NHTSA Complaint #11686440 — 2016 DODGE JOURNEY

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11686440
Vehicle	2016 DODGE JOURNEY
Component	AIR BAGS
Date of Incident	September 1, 2025
Date Filed	September 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.

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