NHTSA Complaint #11686033 — 2020 CHRYSLER PACIFICA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11686033
Vehicle	2020 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	August 14, 2025
Date Filed	September 9, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I was driving and all of a sudden I got a warning to stop that the engine was going to shut off. I got off to the side of the road and it shut down. I had it towed to the garage. The next day they ran tests. The batteries were both new and they tested fine. Alternator tested fine. Since then it’s happened two more times and the dealer is telling me that all the tests are fine. That Chrysler won’t help me because they can’t prove anything is wrong. Even with the pictures of all the codes and alerts. I don’t feel safe driving my kids in this van at all now. But nobody will help me.

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