NHTSA Complaint #11685661 — 2018 FORD ESCAPE

I was advised to have the coolant flushed in our 2018 Ford Escape in July of 2025 by VIP in Concord NH while an oil change was being performed. Took vehicle to Nucar in Concord, the tech advised that the coolant was low and would not pressurize, they kept the vehicle overnight, it did in fact keep pressurization overnight. Made an appointment on 07/25/2025 to make sure the coolant was at an acceptable level, the tech advised all good. It is now September of 2025, took car out on SaturdAY [XXX] to run errands, got 2 miles down the road, vehicle starting running extremely rough, sort of bucking like it wanted to stall. Got it home and parked it there until I call Nucar in Tilton NH (Ford Dealer), car was towed on 09/04/2025, they confirmed we need a new engine. After market warrant company AAC Warranty is stating this is going to cost us hundreds if not thousands of dollars to replace! There are many documented cases of Ford Escapes having coolant issues due to poor engine design, Ford needs to honor these fixes and offer guests a solution so they are not out a lot of money! At this point we may not be able to afford the fix and have to junk the vehicle and still pay our monthly car payment! I will not rest until this fix is honored, it is not fair to the consumer to have a vehicle that is not save, when FORD is too cheap to honor the fixes! They received their money when we bought the vehicle, now we could potentially be out hundreds if not thousands of dollars due to this known issue. Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)