NHTSA Complaint #11685454 — 2019 FORD EXPEDITION

I purchased my 2019 Ford Expedition Max Limited on [XXX]. When we purchase the vehicle we signed a notice that we would have the recalls completed within a reasonable time. I took my vehicle for the recall to Feyer Ford in Edenton, North Carolina on May 30th. Prior to the recall I was having no issues at all with the vehicle. Once I pick the vehicle up on [XXX] and started my traveling home. Within 10 minutes of leaving, the vehicle made a loud screeching noise. The wrench light came on, and the vehicle seemed to not accelerate forward. I was able to pull off the road and turn the vehicle off. I called Feyer Ford to make them aware of the problem and they told me that it was because the PCM had been reprogrammed and would need to relearn how I drive. I had the same issue happen again further down the road, this is a very serious safety hazard that my vehicle suddenly stopped moving forward in traffic. I called Feyer Ford once again and was told that I had to drive the vehicle 1,000 miles before the PCM would relearn my driving patterns. I took the vehicle in on June 4th to have it checked out and was told that I would need a valve body replacement and torque converter replacement. That essentially my transmission was bad. Since that date the vehicle has gone into reverse numerous times when I put it in Drive, it will also get stuck in 4th 7th or 10th gear when you are trying to drive it in a parking lot or going slow on the road. When it gets stuck in those gears the vehicle will not go forward it will only allow you to go backwards. My car has been at Feyer Ford since July 29 trying to have the warranty cover the fix, but it was denied for warranty coverage because they stated the vehicle was broken by the recall. We were told we could pick up our un-fixed vehicle on Aug 27. We got the key and proceeded to leave only to find the car not put back together from a different seat belt recall. It is still at Feyer Ford today, September 6th 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),