NHTSA Complaint #11685298 — 2013 FORD EXPLORER

See attached document for complaint. We received this recall letter dated February 24, 2024 concerning a recall on our 2013 Ford Explorer Apillar applique t rim. We have contacted our local Ford Motor dealership numerous times concerning this situation with our vehicle, with no satisfaction. The trim came off last year and nothing has been resolved about the problem. The dates that we contacted our local dealership was: 7 /31/24, 9/20/24, 10/18/24, 12/5/24 and 1/13/25. The only response we receive is that our name is on the list for the parts. Apparently, Ford Motor Company has dropped the ball on their responsibility for the safety of their vehicles. There are numerous recalls of Ford vehicles, and it makes us wonder if we can trust a Ford vehicle in the future.