NHTSA Complaint #11685158 — 2016 VOLKSWAGEN BEETLE

I purchased a 2016 VW Beetle, used, in March of 2025. Over the past few weeks, I have received multiple urgent messages from Volkswagon that I need to have the airbag fixed. The communications say there is a high risk of death or serious injury and urge me to my have the repair done ASAP. They have sent multiple mailings to me and made several phone calls to my home. I am doing everything in my power to get this fixed. I have called all the local dealerships within a 50 mile radius, but they do not have the appropriate parts in stock, and have no idea when parts will be available. I am told that the car is safe to drive (which is the exact opposite of what the mailings say) and they tell me to simply "call back in a month". I have also tried calling customer service at Volkswagon HQ, as well as the 800 numbers on my mailings. No luck. This is not acceptable. With such a dangerous issue, how can this be allowed? These cars need to be fixed.....many Volkswagon owners are TRYING to get them fixed....but Volkswagon is just shrugging their shoulders and saying there is nothing they can do. I'm attaching a copy of the message I received in the mail just this week. You can see how urgent they have indicated this is. They mailed it out KNOWING they do not have the parts available to do my repairs. They scare us that we'll be killed if we don't get the repair done immediately, yet when I call to schedule my repair, all I get is "sorry, we can't help you."