NHTSA Complaint #11684820 — 2025 SUBARU CROSSTREK

WHEN MY WIFE IS IN THE FRONT PASSENGER SEAT THE AIR BAG DOES NOT GO ON. I AM TOLD IT IS ACTIVATED BY WEIGHT. MY WIFE WEIGHTS 95 LBS. I WAS INITIALLY TOLD THAT 80 LBS OR MORE SHOULD ACTIVATE THE AIR BAG. THE AIR BAG DOES NOT TURN ON WHEN SHE IS SITTING IN THE PASSENGER SEAT. NO ONE AT THE DEALERSHIP OR THE SERVICE CENTER KNOWS WHAT TO DO TO CORRECT THE SIGNIFICANT SAFETY ISSUE. A CUSTOMER ADVOCATE SUGGESTED THAT MY WIFE SHOULD PUT ON SOME WEIGHT. THE MGR AT CUSTOMER ADVOCATE TOLD ME TO HAVE MY WIFE SIT IN THE BACK SEAT. WE HAVE TRIED THIS IN OTHER CROSSTREKS AND FORESTERS, ONE WAS EVEN A 2019 CROSSTREK AND THE SAME THING HAPPENS. IT ISN'T ONLY MY CAR, IT'S ALL THE SUBARUS WE TRIED. NO ONE SEEMS TO KNOW WHAT TO DO ABOUT THE ISSUE AND THEY SEEM TO FEEL IT'S MY PROBLEM AND NO THEIRS. MY WIFE IS NOT SAFE WHILE RIDING IN THIS CAR BECAUSE SHE DOESN'T WEIGH ENOUGH! I'M SURPRISED THAT THERE HASN'T BEEN A RECALL BECAUSE IF THIS SITUATION. I AM AT A LOSS AS TO WHAT TO DO??? WE HAVE THIS CAR SINCE FEB 2025. IT'S BRAND NEW. NO ONE TOLD ME THAT MY WIFE WASN'T HEAVY ENOUGH TO ACTIVATE THE PASSENGER AIR BAG WHEN WE WERE PURCHASING THE CAR. WHAT ARE THE REQUIREMENTS FOR THE AIR BAG FOR THE FRONT PASSENGER SEAT? WHAT RECOURSE DO I HAVE? ARE THEY RESPONSIBLE FOR CORRECTING THIS SAFETY ISSUE? THEY WON'T EVEN ACKNOWLEDGE THAT IT'S A PROBLEM. THERE ARE MILLIONS OF PEOPLE DRIVING WITH THIS ISSUE. SOME MAY NOT EVEN BE AWARE OF THE PROBLEM UNTIL THERE'S AN ACCIDENT. I HAVE A CASE # 250813-1700995 WHICH OBVIOUSLY MEANS NOTHING. AND SUBARU HAS A 5 STAR SAFETY RATING. PEOPLE SHOULD KNOW...