NHTSA Complaint #11718546 — 2025 SUBARU CROSSTREK

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11718546
Vehicle 2025 SUBARU CROSSTREK
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

To Whom It May Concern; Again having ongoing issues and problems with my 2025 crosstrek.  Just got it back from the dealership after it being there for over 3 weeks.  I was returned to me with a nail in the tire. And they even lost my keys at the dealership. I've had my car back not even 24 hours and have 2 maintenance sensors come on. And the driver asst is only working one one side. Of course I contact the Subaru dealership - only to get dumped into a voicemail that doesn't get checked.  I'm yet to hear from anyone from Subaru.  Most likely won't.  At this time it seems like the only way to get anything resolved is to seek legal action.  That's sad because it really shouldn't have to come to that. Starting to wonder honestly if anyone actually works or does their job at Subaru. (or at least there job title on the person's business card) This has really gotten so ugly and out of hand all because Subaru "REFUSES" to follow up and "REFUSES" to follow through.Such an easy fix, Subaru have a service department. just fix my car. Geezzz - I know the mechanics have got to be certified.Just seems to be a never ending laundry list of maintenance issues with this vehicle. Clearly it's a lemon.  It's a 2025 model - just swap it out already!  This is utterly ridiculous! I can no longer make payments on [XXX]   So I guess Subaru wont be getting my money for my lease on a car that seldomly works. Guess that's one way of getting out of payments.  So that better not be getting my credit dinged because of this mess either.I am literally counting the days down to turn this hunk of junk back to Subaru.  This has been the ultimate WORST experience of my entire life!  And your dealership refuses to do anything about it at all!  I even have multiple cases open with Subaru of America - they to REFUSE to do anything to address my issues at all.  Never following up on phone calls or emails.  I can't believe they're still in business!!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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