NHTSA Complaint #11684664 — 2021 GMC YUKON XL

My 2021 GMC Yukon XL Denali is part of the April 2025 recall for the 6.2L V8 engine defect. The dealership confirmed the engine must be replaced, but the part is on backorder, potentially for several months. In the meantime, GMC only authorized a GMC Acadia as a courtesy vehicle. The Acadia is not comparable to our Yukon XL. We are a family of six, and while the Acadia has a third row, there is almost no cargo space with it in use. Our Yukon XL has over three times the cargo capacity, which is necessary for safely transporting luggage and sports equipment during our frequent trips (2–3 times per month). Because of this, we have already been forced to rent a larger SUV at our own expense for a recent trip. GMC’s Courtesy Transportation Program states that owners should receive comparable transportation during recall repairs. Despite escalating through the dealership, GMC Customer Assistance, and even the regional manager, we were denied a comparable loaner or guaranteed rental coverage. This leaves our family in an unsafe and impractical situation while waiting months for the recall repair.