NHTSA Complaint #11684121 — 2018 LAND ROVER RANGE ROVER VELAR

1. The components that failed were part of the coolant system, specifically the coolant pipes. JLR used plastic coolant pipes which over time deteriorate and lead to massive coolant leaks, and in my car it got so bad that even with the engine off the coolant would just pour out in a couple seconds. 2. This leads to severe overheating issues. While I was regularly driving home, the vehicle started smoking which prompted me to pull over. If I had kept going, there is a chance a catastrophic failure could have happened and put my life and others at risk since I was traveling on a high speed road. 3. This problem has been reproduced and reported by many owners, since the plastic coolant pipes have been used in many vehicles. The dealership also said they were aware of this issue and explained how the part deteriorates over time. 4. My car has not been inspected by the manufacturer, but has been by the dealership. 5. I did notice that the coolant was dropping a few weeks prior (it was significantly under MIN but no warning lights). I took it to the dealership and they conducted a pressure test but found no leaks. Then a few weeks later, as I was driving regularly, the vehicle started smoking and the low coolant light appeared. This was the first time the light appeared, and the coolant level was extremely low. I have videos/pictures of most things including the coolant level that prompted me to initially take the vehicle to the dealership, inspection report from the dealer, also the smoke and coolant level of the car during the breakdown, and the repair documents the dealer provided with the broken parts.