NHTSA Complaint #11683878 — 2015 LEXUS ES

The contact owns a 2015 Lexus ES 350. The contact stated that while attempting to start the vehicle, the contact noticed that the infotainment system was displaying a blank screen, and the contact heard an abnormal sound. No warning light was illuminated. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 120,000.