NHTSA Complaint #11683860 — 2019 HONDA CR-V

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s husband was driving at an undisclosed speed, the vehicle lost power and shut off. The driver inspected the vehicle and noticed that there was corrosion on the battery terminals. The battery was replaced by the husband. There were no warning lights illuminated. The dealer was contacted and informed the contact that the parts were on back order. Another dealer, Honda of Valley Stream (164 E Sunrise Hwy, Valley Stream, NY 11581); confirmed that because the parts were on back order, an appointment could not be scheduled. The manufacturer was made aware of the issue. The contact had not experienced a failure related to the recall. The failure mileage was unknown.