NHTSA Complaint #11675445 — 2019 HONDA CR-V

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine was idling rough. No warning light was illuminated. The vehicle was taken to the dealer, who replaced the fuel injectors; however, the dealer refused to perform the recall repair, informing the contact that the fuel pump module would only be replaced once it failed. The contact stated that later, while driving at an undisclosed speed, the engine was shaking, and the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. The contact coasted into a parking lot and parked the vehicle. The dealer was made aware of the failure, but the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.