NHTSA Complaint #11683844 — 2019 HONDA ACCORD

Although my VIN currently shows no open recalls (because the fuel pump recall was previously marked completed), the replacement part failed while driving in traffic, leaving me stranded. This vehicle previously had the low-pressure fuel pump replaced under the Honda recall campaign. On [XXX], the replacement fuel pump failed again while driving in rush hour traffic in North Dallas, causing the vehicle to stall in a live lane and creating a major safety hazard. I attempted dozens of restarts without success. The vehicle was towed to Coit Auto Center ($80), where they performed a diagnostic test confirming low-pressure fuel pump failure codes — the same component that was recalled. On August 16, 2025, the vehicle was then towed ($223) to John Eagle Honda in Dallas (the original selling dealer and recall repairer). Honda and the dealership stated the repeat failure was not warrantable because the recall repair had already been performed once. This is unacceptable. A recall remedy that fails is still a recall compliance issue, not a customer-pay repair. I am requesting that NHTSA investigate Honda’s handling of repeat recall failures. The vehicle requires replacement of the defective pump and coverage of labor costs, as well as a full diagnostic inspection (starter, alternator, battery, ignition, ECU, and electronics) to ensure it is safe for road use after the stall and restart attempts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)