NHTSA Complaint #11683471 — 2023 CHEVROLET SUBURBAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	11683471
Vehicle	2023 CHEVROLET SUBURBAN
Component	ELECTRICAL SYSTEM
Date of Incident	April 15, 2025
Date Filed	August 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My vehicle suddenly stalled while driving. I later replaced the battery and discovered the telecom module was damaged, making the OnStar system inoperable. GM disagreed with my warranty claim and required me to replace the module at my own expense. I discovered the same issue is common in various GM models from 2023-2025. My Suburban and Yukon both have the same issue, making them defective. However, GM will not provide a free replacement under warranty.

Related Complaints for the 2023 CHEVROLET SUBURBAN

Other ELECTRICAL SYSTEM Complaints

#11715542 — February 4, 2026 — The lights flash high beam, low beam, high beam, low beam, while I’m driving. Nothing seems to keep them from doing t...

#11701963 — November 29, 2025 — Since purchasing the car in March 2023, the battery has died 5-7 times. We contacted our dealer and they claimed noth...

#11673098 — July 12, 2025 — Issue: The vehicle intermittently displays a “Key Not Found” or “No Key Detected” message on the dash and refuses to ...

#11564950 — January 11, 2024 — While driving the vehicle on an extended road trip trip on the interstate the vehicle randomly shut off while driving...

#11564444 — January 9, 2024 — The power steering on the vehicle had failed on December 10th, 2023. The sign was displayed on the dashboard for the ...

Recent Complaints for the 2023 CHEVROLET SUBURBAN

#11718698 — UNKNOWN OR OTHER — February 18, 2026 — Sun Roof has leaked. The Sun roof leaked a considerable amount of water and it came through the head liner around the...

#11718698 — VISIBILITY/WIPER — February 18, 2026 — Sun Roof has leaked. The Sun roof leaked a considerable amount of water and it came through the head liner around the...

#11716816 — ENGINE — February 9, 2026 — Engine rattles and noisy, now auto light and message board states "Add Engine Oil)

#11715542 — EXTERIOR LIGHTING — February 4, 2026 — The lights flash high beam, low beam, high beam, low beam, while I’m driving. Nothing seems to keep them from doing t...

#11715199 — ENGINE — February 3, 2026 — My 2023 Chevy Suburban High Country had the L87 Engine Loss of Propulsion (Related field action: See Special Coverage...