NHTSA Complaint #11683416 — 2020 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11683416
Vehicle	2020 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	August 19, 2025
Date Filed	August 27, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

My got multiple warning messages while driving my 2020 Ford Explorer. My local repair shop ran test and determined it needs a new front axle disconnect actuator/shaft - TECHNICAL SERVICE BULLETIN 23-2174. Without this repair, several sensors are deactivated: 4WD, Hill Start Assist, Forward Collision Warning, Blind Spot system, pre-collision Assist and Service AdvanceTrac. With those functions disabled, it puts the driver/passengers at higher risk of collision - especially in the winter months. This repair is costing me over $2000. A vehicle with less than 70000 miles should not be having an issue like this, and Ford is award of the problem, yet have not issued a warranty extension or recall.

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