NHTSA Complaint #11683280 — 2021 INFINITI QX50

The contact owns a 2021 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that while driving at 55 MPH, there was an abnormal sound coming from the engine. The check engine warning light was illuminated, and the vehicle jerked while driving and failed to accelerate as intended while depressing the accelerator pedal. The contact called the local dealer and explained the failure. The contact was informed that the vehicle could not be inspected if the failure was due to the recall. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 165,000.