NHTSA Complaint #11682724 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11682724
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	August 4, 2025
Date Filed	August 24, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Delamination of infotainment system has occurred, causing a safety hazard if (or when) needing to use the SOS calling, hands free communication, or heads up navigation system. This is a manufacturers defect that may cause safety to myself or others due to distracting the driver by turning on and off seat warmers, adjusting climate control, randomly calling people and makes the operation of utilizing SOS features impossible. The component has not been inspected, but seems like a common occurrence amongst these this model year. No warning lamps or messages appeared and I was taken off guard when my infotainment system appeared to have a life of its own on the interstate.

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