NHTSA Complaint #11682664 — 2017 FORD EXPLORER

Over Memorial Day weekend 2025, the A-pillar exterior trim on my 2017 Ford Explorer detached and flew off while I was driving. This matches the Ford recall (NHTSA Recall No. 25V347, Ford Recall No. 25S53) covering A-pillar trim detachment. Since then, I have been waiting for the replacement part. My dealership confirmed my Explorer is covered under the recall but said they do not know when repair parts will be available. As of late August 2025 (over three months later), no repair has been offered and no estimated timeline has been provided. Safety/Function Concerns: The missing A-pillar trim causes a loud whistling noise while driving, which is distracting and could impact driver focus. Detached trim is a road hazard to other drivers and pedestrians if it flies off while in motion. The vehicle now appears defective and unfinished, raising concerns about quality and value. Attempts to Resolve: Contacted my Ford dealership immediately after the trim fell off. They confirmed the recall but stated no parts are available.I drove over an hour round trip for them to look it over and then send me home and that's all that has happend. Have followed up several times since Memorial Day and am always told “no ETA” for the part. Complaint: I believe waiting months for a critical recall repair is unreasonable. Ford should be required to provide either a timely repair, a safe temporary solution, or other accommodations until permanent replacement parts are available.