NHTSA Complaint #11682602 — 2025 NISSAN ARIYA

While charging my 2025 Nissan Ariya at an Electrify America DC fast charger, the vehicle failed to complete the charging “handoff” between the charger and the car. The charging station instructed me to disconnect and reconnect, but after multiple attempts, the system failed to establish a proper connection. Immediately after this, the entire vehicle shut down and became completely inoperable. This was the third occurrence of the same system failure since purchase, despite the vehicle having only ~11,377 miles. I contacted Nissan Roadside Assistance, and the vehicle had to be towed. The service technician at the selling dealer (Findlay Nissan, Henderson, NV) stated that another 2025 Ariya was towed from the same Electrify America location one day prior for the exact same issue. The dealer confirmed that the vehicle required a technician reset to restart the system but stated that this was not covered under warranty. A Nissan technician informally advised me to document and report this issue immediately due to repeated failures related to DC fast charging.