NHTSA Complaint #11681347 — 2025 NISSAN ARIYA

We pulled up to an EVGO Charging station with 27% battery charge & 57 miles available. When we hooked up to the charging station it didn't recognize the vehicle & advised to detach & reconnect. We repeated this step 5 times before calling EVGO customer support. They rebooted the charging station & discovered it was the vehicle malfunctioning. My 2025 with only 764 miles on it read EV System Off. The entire car is an EV & it would not start. We couldn't move the vehicle out of the way for others to charge so they parked as close as they could to use the charging station. I contacted Nissan customer support for a tow and AAA called me back charging me $533.50 to tow directly to Riverside Service department to honor the extended warranty. 3hrs later I called AAA back waiting to be picked up & I was informed that they were not responsible for transporting people. We got stranded in Baker with my [XXX] mom with [XXX] & my [XXX] son for 8 hrs because no rideshare would pick up the fair. We had to contact our daughter in Vegas to pick us up to take us home in Riverside CA 232 miles one way arriving at 1am. For 2 days Nissan did not contact me so I had to show up in person to verify my vehicle was there. The service manager made every excuse for the car breaking down to avoid liability. He first blamed the EVGO charging station & then tried to convince me it was just a 12volt dead battery saying I can take the car back the same day to avoid a buy back due to the Lemon Law. The car wouldn't charge to run a diagnostic so he loaned me a rental. He told AAA that the car was a buyback to approve repairs for the damage the tow did when transporting the car to Riverside Nissan. The service manager made this the issue instead of the EV System Off Mechanical failure. After the Damage was approved the same day Nissan called me to pick up my car without ever giving me a diagnostic for why it shut down. Nissan lied to AAA & tried charging me a $35 daily rental fee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (