NHTSA Complaint #11661982 — 2025 NISSAN ARIYA

Component or system that failed: Electric Drive System / Charging System / Software – repeated failure displaying “EV System Off” message, rendering vehicle inoperable. Description of incident: This is the second time within 30 days that my 2025 Nissan Ariya (VIN: [XXX] ) has completely shut down and become undriveable. On [XXX], while attempting to use a DC fast charger at Electrify America (1150 E Flamingo Rd, Las Vegas, NV), the vehicle failed to begin charging. After a few attempts, the dash displayed “EV System Off” and the car could not be restarted or shifted into gear. It had to be towed again — same as the incident on [XXX], which occurred under nearly identical circumstances. Safety risk: This failure left me stranded twice, with no warning or ability to drive. Had this happened on a freeway or in a rural area, it could have been dangerous. The dealer has only reset the vehicle each time with no resolution. Reproduction and inspection: The issue was inspected by Findlay Nissan Henderson. They stated that other Ariya owners have reported similar failures, especially after using Electrify America stations, and implied it may be a compatibility issue — yet this is not publicly disclosed by Nissan. I have charged successfully at Electrify America many times before, and the same charger worked immediately after my failure. Warning signs: No warning lights appeared before the failure. The “EV System Off” message appeared suddenly after connecting to the charger. Summary: This is a critical systems failure that recurs, impacts safety, and limits reliable use of the vehicle. I request this be formally investigated for a potential design or software flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)