NHTSA Complaint #11682546 — 2016 HONDA CR-V

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11682546
Vehicle 2016 HONDA CR-V
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

I was driving to work and all of the lights on my dash came on and the vehicle would not go over 15 mph. I had semis passing me trying to get my car back home. I had it towed to the nearest Honda dealership where all of my Hondas are repaired, John Hinderer in Heath, OH. They received the vehicle and called me to tell me that it was the high pressure fuel pump that was not working. I inquired if it would be covered under warranty and told me due to the age of the vehicle it was not under warranty, any longer even the the miles were very low. The vehicle is a 2016 but only has 32,170 miles on it. So, I asked how that could happen with a vehicle with so little miles, he did have an answer. He quoted me $1,800.00 to fix it, telling me that the part alone was $1,200.00. After I got off the phone with him I researched the part and found it on Honda's corporate website for $559.43. I sent him a text message showing the price that I found it for and sent a message to the dealership on line. I have yet to hear from them, but they still have my vehicle. I did a little more research this morning and found that certain 2016 CRVs have a recall for the Fuel Pump Module. It is NHTSA Recall Number 23v-858, but my VIN # is not listed with a recall. I believe that my Vehicle should be included in this recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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