NHTSA Complaint #11682402 — 2022 FORD MAVERICK

The contact owns a 2022 Ford Maverick. The contact stated while the door was closed, the window failed to roll down; however, upon opening the door, the window was able to be rolled up. A dealer was contacted. The vehicle was taken to the dealer where it was determined that door needed to be replaced. The vehicle was not repaired. The contact related the failure to a Customer Satisfaction Program: 23B56 (Inspect front door check-arm reinforcement spot welds); however, the VIN was not included in the CSP. The vehicle was repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls on the VIN related to the failure. The failure mileage was 27,000.