NHTSA Complaint #11676224 — 2022 FORD MAVERICK

The contact owns a 2022 Ford Maverick. The contact stated that while opening the front driver's side door, there was an abnormally loud creaking sound coming from the door. The contact stated that the sound became louder over time. There were fractures around the door frame, causing the sound. As a result of the failure, the contact stated that the front, driver side door window would only roll down at approximately an inch. The vehicle was taken to the dealer to be diagnosed; however, the contact was not informed which part needed to be replaced. The dealer stated that a door panel kit was to be sent to the dealer for the repair. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 72,000.