NHTSA Complaint #11682231 — 2021 TOYOTA RAV4

STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS issue reported to NHTSA

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Complaint Details

ODI Number 11682231
Vehicle 2021 TOYOTA RAV4
Component STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

The component that failed/malfunctioned is the rear hatch. The hinges seem to have misaligned and result in the rear hatch not closing properly. Safety is put at risk because the vehicle notifies the driver through a beep system that the rear door is not fully closed properly and does not shut off until forcefully closed manually. The problem has been produced both by the dealership at an AutoNation and an independent autobody repair shop. The vehicle/component has not been inspected by the manufacturer, police, insurance, representatives, or others besides the ones mentioned in the previous sentence. There were no apparent symptoms or problems prior to the failure. The misalignment appeared approximately two years after the original purchased from the dealership and is an ongoing issue.

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