NHTSA Complaint #11681823 — 2023 FORD EXPLORER

The contact owns a 2023 Ford Explorer. While the contact’s son was driving at an undisclosed speed, the vehicle shuddered and shook violently. The driver noticed a strong fuel odor inside the vehicle. The hood was raised, and the fuel odor was much stronger. The vehicle was towed to the residence. The contact’s son, who is a certified mechanic, used a diagnostic machine to retrieve DTC: P0300, P0304, P0305, P0306, and P0352, indicating several cylinder misfires. The vehicle was towed to the dealer the following day and was diagnosed with three incorrectly misaligned cylinders. The contact was informed that the three cylinders had been realigned. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 10,628.