NHTSA Complaint #11613871 — 2023 FORD EXPLORER ELECTRICAL SYSTEM

Complaint Details

ODI Number	11613871
Vehicle	2023 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	September 10, 2024
Date Filed	September 10, 2024
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

At a stop light and all of the power in the vehicle went out and Explorer would not start. Hazards would not turn on and doors (besides driver door) would not unlock. Got out of the vehicle to try the fob and white smoke came billowing out from engine. Fire department and police were called. No warning lights or messages were seen on vehicle. Vehicle only has 10K miles on it. Vehicle was taken to dealership for diagnostics.

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