NHTSA Complaint #11611836 — 2023 FORD EXPLORER

The contact owns a 2023 Ford Explorer. The contact stated while driving 70 MPH on the expressway in the center lane, the Forward Collision Avoidance system engaged, and the vehicle came to an abrupt stop and failed to restart. After several minutes the vehicle restarted, and the contact was able to continue driving. Additionally, while in a parking lot, the vehicle shut off and failed to restart. After several minutes, the vehicle restarted. The Forward Collision Avoidance warning light illuminated while driving with no other vehicle nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. While driving at an undisclosed speed, the tailgate warning light illuminated. The contact checked the tailgate and attempted to close the tailgate. There contact was able to place her fingers between the tailgate. The contact depressed the release button, but the tailgate failed to respond. The contact climbed into the vehicle and pushed the tailgate closed, but the tailgate reopened. The tailgate came partially downward. After several attempts, the tailgate was closed. While her husband was driving, the cruise control was inoperable. The contact stated that all the buttons on the steering wheel were stuck. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 6,700.