NHTSA Complaint #11681703 — 2014 MERCEDES-BENZ C250

The contact owns a 2014 Mercedes-Benz C-250. The contact received notification of NHTSA Campaign Number: 17V252000 (STEERING). The contact stated that the recall repair was completed in 2018. The contact stated that the vehicle failed to start. After several attempts, the vehicle failed to start. The contact deactivated the push start button and attempted to start the vehicle with the key whoever, but the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering wheel had seized due to the steering coupling connecting bolt. The vehicle remained at the dealer pending the repair. The manufacturer was made aware of the failure. The contact stated that the manufacturer was contacted prior to the dealer repairing the vehicle in 2018. The contact was advised to take the vehicle back to the dealer, where the repair was completed in 2018, to have the vehicle inspected, and if the part that failed was the part replaced under the recall, the manufacturer would pay for the additional repair. The contact stated that the vehicle was not drivable and that the dealer was three hours away. The failure mileage was approximately 70,664.