NHTSA Complaint #11545542 — 2014 MERCEDES-BENZ C250 STEERING

Complaint Details

ODI Number	11545542
Vehicle	2014 MERCEDES-BENZ C250
Component	STEERING
Date of Incident	September 19, 2023
Date Filed	September 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Mercedes has a convenience easy enter/exit feature that lifts the steering and slides the driver's seat back for easy exit and restores the seat and steering when the driver sits down and places the key in the ignition. The safety issue is the steering often gets locked in the up position and doesn't lower, making it unsafe to drive the car. This is happened 5 times since I bought the car. I had to drive home with the steering wheel locked above the dashboard. The car has been towed to the dealership 4 times under warranty and now I have to get it towed myself. There are approximately 54000 miles on the car.

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