NHTSA Complaint #11681416 — 2019 GRAND DESIGN SOLITUDE

The contact owns a 2019 Grand Design Solitude RV. The contact stated that while the RV was parked, the contact performed an inspection of the RV and noticed that the RV was sitting unevenly. The contact stated that upon further inspection, the contact became aware that the rear driver’s side leaf spring was cracked. The contact replaced the rear driver’s leaf spring. The contact stated that while continuing his trip, the bedroom slide-out fractured and detached. In addition, the contact stated that while hitching and unhitching the RV, there was an abnormal flexing of the frame. The contact stated that the next day while hitching the RV, the contact noticed a separation in the front under section and determined that the frame was flexing at the joint. The RV was driven to the residence. The RV was taken to the dealer, upon the manufacturer's request, and it was diagnosed with several frame fractures. The contact was informed that the frame needed to be re-welded. The travel trailer was not repaired. The manufacturer was made aware of the failure, but denied the repair to be covered under Technical Service Bulletin: 24001. The contact was informed that the repair was outside the Technical Service Bulletin criteria.